Knowlege Management
Knowledge Management
Knowledge is the ability
and wisdom to use a pool of information in a way that achieves the objective of
the individual or organization. It is: know –how: rather that: what is.
(Tan,2000). And furthermore, knowledge management strategies promote the
sharing of knowledge by linking people with people, and by linking them to information
so that they learn from documented experiences (Armstrong,2000).
Similarly, the
organization that I work in embracing the knowledge management strategies promoting
the linking people in order to shear knowledge with experienced staff members
by having buddy trainer workshops. And further more having knowledge value
assessments by studding documented tiring modules
A successful company is a knowledge- creating company that is, one which is able consistently to produce new knowledge, to disseminate it throughout the company and to embody it into new product or services quickly (Tan, 2000).
Since I’m works for an international fast food chain, knowledge management process offers an opportunity develop new product and services in order to stay head with other competitors. And this gives a competitive advantage to the organization. Since new product always implemented and tested by the organization experienced members and all purposeful actions are aide by practical knowledge.
And further more to outline the knowledge management ‘Any process or practice of creating, acquiring, capturing, sharing and using knowledge, wherever it resides, to enhance learning and performance in organizations (Scarborough et al, 1999).
In
the organization that I working always action on making staff members aware of
what are the company expectations and how to prepare good standardized product
to the its valuable customers by induction and training processors. By having
product and customer service programs company manuals, by having online
trainings.
Knowledge can be stored in data banks and found in presentations, reports, libraries, policy documents and manuals. It can be moved around the organization through information systems and by traditional methods such as meetings, workshops, courses, ‘master classes’, written publications, videos and tapes. The intranet provides an additional and very effective medium for communicating knowledge (Armstrong,2000).
Since the skills and the knowledge are rapidly changing and to keep up with the phase, the organization which I’m working in, has stored its training manuals, process, recipe’s and new product launches. To store this knowledge organization has acquired different data banks systems as reports, data libraries. Furthermore, videos are used to show the standard operating procedures hence communicating and training to 56 outlets scattered throughout the island is not an easy task, keeping the working staff updated on company’s new products and services is another challenge. Therefore, to overcome this concern organization has acquired video’s, intranet, emails, workshops, and meetings
A successful company is a knowledge- creating company that is, one which is able consistently to produce new knowledge, to disseminate it throughout the company and to embody it into new product or services quickly (Tan, 2000).
Since during the pandemic situation organization that I’m working, has bounce back appealing faster than its competitors, because that organization consistently produces new product and services to its customers since the organization always invests on trainings, innovation and continues improvement on organizations products.
Blackler (1995) notes that ‘Knowledge is multifaceted and complex, being both situated and abstract, implicit and explicit, distributed and individual, physical and mental, developing and static, verbal and encoded. He categorizes forms of knowledge as:
● Embedded in technologies, rules and organizational procedures;
● En cultured as collective understandings, stories, values and beliefs;
● Embodied into the practical activity-based competencies and skills of key members of the organization (eg: practical knowledge or ‘know-how’);
● Embraced as the conceptual understanding and cognitive skills of key members (eg conceptual knowledge or ‘know-how’).
Video :01 Knowledge management
Source :(Knowlege MT,2017)
References:
Armstrong, M., 2000. HUMAN RESOURCE MANAGEMENT PRACTICE. 2nd ed. [ebook] London & Philadelphia: British Library, pp.178-190.
Blackler, F (1995) Knowledge, knowledge work and experience Organization Studies, 16(6), pp 16–30.
Buckley, P. and Carter, M., 2000. Knowledge Management in Global Technology Markets. Long Range Planning, 33(1), pp.55-71.
Folan, P. and Browne, J., 2015. A Review of Performance Measurement: towards Performance Management. Galway, Ireland: ORE Open Research Exeter.
Scarborough, H, Swan, J and Preston, J (1999) Knowledge Management: A Literature Review, Institute of Personnel and Development, London.
Scarborough, H and Carter, C (2000) Investigating Knowledge Management, Chartered Institute of Personnel and Development, London.
Tan, 2000. Knowledge management--just more buzzwords?. 19th ed. Telford: British Administration manager, pp.10-11.
Scarborough, H, Swan, J and Preston, J (1999) Knowledge Management: A Literature Review, Institute of Personnel and Development, London.
Scarborough, H and Carter, C (2000) Investigating Knowledge Management, Chartered Institute of Personnel and Development, London.
Agreed with your post, Knowledge management has become a very common term. As it has been applied to a wide spectrum of activities and areas with the purpose of managing, creating and enhancing cognitive assets (Shannak, 2009). Knowledge management plays a fundamental role in the success of an organization’s activities and strategies (Castrogiovanni et al., 2016).
ReplyDeleteThank you and further, the full process extends to all organizational policies, practices, and design features that interact to produce employee performance. This integrative perspective represents a confrontational approach to strategic human resources management which argues that patterns of HR activities, as opposed to single activities, are necessary to achieve organizational objectives (Delery & Doty, 1996).
DeleteExactly, In globalization age the global modern organizations and companies tend to use knowledge management as data, information and knowledge. Knowledge management is one of the most valuable asset of any organization or company “knowledge is power”, which can be used for creating value for customers, respond to change in the environment, achieve corporate excellence, save time, increase productivity, improve business capacity for innovation and enable managements to solve the problems of the employees and customers (Mansour et al 2020).
ReplyDeleteThank you Treva, As noted by Armstrong (2000), performance management requires a holistic perspective that encompasses the entire organization and comprehensively addresses the constituents of performance.
DeleteAgreed Duminda, knowledge management is about facilitating the process by which knowledge is created ,shared & used ,it is about changing the way everyone works, which requires changing employee's behaviors & work patterns(Kumar & Kalva,2015).
ReplyDeleteThank you Sandun further, transferring knowledge from one person to another does not
Deletereduce its availability to the first person. Firms can therefore appropriate greater value by employing knowledge in a variety of markets and applications (Bucklay and Carter, 2000).
Agree with you. Philosophy of knowledge based on humanistic values becomes the basis for organization’s cultural transformations that makes premises for strengthening organization’s advantage, eliminating internal inefficiencies, and developing the practice of effective decision-making processes (Sedziuviene and Vveinhardt, 2010).
ReplyDeleteThank you Chamara, agreed with you as Ulrich (1998) comments, ‘Knowledge has become a direct competitive advantage for companies selling ideas and relationships.
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